Frequently Asked Questions

You can start a free trial directly from our website — no credit card required. Fill out the signup form with your business details and you'll get instant access to the platform. For enterprise deployments, our team will work with you on a custom onboarding plan.

Most companies are fully operational within 2–4 weeks, depending on the number of locations and complexity of data migration. Our onboarding team handles everything — system configuration, data import, user training, and go-live support. You'll have a dedicated success manager throughout the process.

Not at all. Erdos Logistics is designed for furniture operations teams, not engineers. The interface is intuitive and every feature includes guided workflows. That said, we also offer a full API for companies with technical teams who want deeper integrations.

Yes. You can start with any single module — Supply & Inventory, Sales Operations, or Accounting & Analytics — and add others as your needs evolve. Each module works standalone, but the real power comes when they share data seamlessly.

The platform is composed of three core modules: Supply & Inventory Management (warehouse tracking, demand forecasting, reorder automation), Sales Operations (order management, pipeline tracking, delivery coordination), and Accounting & Analytics (reconciliation, margin analysis, executive dashboards). All three integrate natively.

Erdos Logistics serves the full furniture supply chain: retail stores (single and multi-location), franchise operators, regional and national distributors, and manufacturers. Whether you're running one showroom or managing a 50-store franchise network, the platform scales to fit.

Each location gets its own dashboard with location-specific analytics, while corporate users see a consolidated view across all sites. Role-based permissions ensure the right people access the right data. Inventory transfers between locations are built in, and ML insights are generated per-location and company-wide.

Erdos Logistics is fully responsive and works on any device through a web browser. We also offer native mobile apps for iOS and Android, optimized for warehouse floor use, delivery tracking, and on-the-go executive dashboards.

Our machine learning models are trained specifically on furniture industry data — sales patterns, seasonal cycles, delivery logistics, and supplier behavior. The system analyzes hundreds of variables in real time to generate demand forecasts, route optimizations, pricing insights, and anomaly alerts. Models retrain weekly on your operational data, getting smarter as your business evolves.

Generic BI tools apply broad statistical models that don't account for furniture-specific patterns — things like housing market correlations, showroom traffic seasonality, bulky-item delivery constraints, and franchise pricing dynamics. Our models are domain-specific, which produces dramatically more accurate and actionable predictions.

Yes. Models retrain on your operational data every week, continuously improving accuracy as they learn your specific business patterns. The longer you use the platform, the more precise the forecasts, recommendations, and anomaly detection become.

Absolutely. ML-powered insights are surfaced as recommendations and alerts — they never override your decisions. You can disable specific ML features or use the platform purely as a traditional operations management system. Most customers find the ML insights valuable once they see them in action.

Pricing depends on the number of locations, modules selected, and user count. We offer flexible monthly and annual plans, with volume discounts for larger deployments. Contact our team for a custom quote tailored to your business — we'll put together a proposal within 24 hours.

Yes. We offer a free trial with full access to all three modules so you can evaluate the platform with your own data. No credit card is required to start, and our onboarding team will help you get set up during the trial period.

We accept all major credit cards (Visa, Mastercard, American Express) and ACH bank transfers. Enterprise clients can be invoiced on Net 30 terms. Annual subscriptions receive a discount compared to monthly billing.

If you cancel your subscription, you have 30 days to export all of your data in machine-readable formats (CSV, JSON, API). After the 30-day window, your data is permanently deleted from our systems. We never hold data hostage — full portability is a core commitment.

We use bank-grade security: AES-256 encryption for data at rest, TLS 1.3 for data in transit, SOC 2 Type II compliant infrastructure, role-based access controls, multi-factor authentication, and regular penetration testing. Your data is stored in geographically redundant data centers with 99.99% uptime SLAs.

Never. Your data is fully isolated and never shared with other customers. We may use anonymized and aggregated data (data that cannot identify you or any individual) to improve our general ML models, but you can opt out of this at any time by contacting us.

Yes. We comply with GDPR, CCPA, and other applicable data protection regulations. We offer Data Processing Agreements (DPAs) for customers who require them, and our privacy practices are detailed in our Privacy Policy. You can exercise your data rights at any time.

Yes. Erdos Logistics includes granular role-based access controls. You can define custom roles, restrict access by module, location, or data type, and audit all user activity. Multi-factor authentication is available for all accounts and can be enforced at the organization level.

We offer pre-built integrations for major POS systems, accounting software (QuickBooks, Xero, Sage), shipping carriers, and CRM platforms. Our REST API provides full programmatic access for custom integrations. Webhooks are available for real-time event notifications.

Pre-built integrations can typically be configured in minutes through the platform's integration dashboard — no coding required. Custom API integrations depend on complexity, but our documentation is comprehensive and our support team is available to help with implementation.

Yes. We support bulk data import via CSV, Excel, and API. Our onboarding team handles the migration process, including data mapping, validation, and reconciliation to ensure everything transfers cleanly. Most migrations are completed within the standard 2–4 week onboarding period.

Standard plans include generous API rate limits suitable for most operations. Enterprise plans offer higher limits and dedicated API infrastructure. Our API documentation includes detailed information on rate limits, pagination, and best practices for high-volume integrations.