1. Information We Collect
We collect information in several ways when you use the Erdos Logistics platform:
Account Information: When you create an account, we collect your name, email address, company name, phone number, and billing information necessary to provide the Service.
Business Data: Data you upload to the platform, including inventory records, sales data, accounting information, delivery schedules, and customer records ("Your Data"). You retain full ownership of Your Data at all times.
Usage Information: We automatically collect information about how you use the Service, including pages viewed, features used, session duration, and interaction patterns. This helps us improve the platform.
Device & Technical Information: We collect browser type, operating system, IP address, and device identifiers when you access the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing, maintaining, and improving the Erdos Logistics platform
- Processing Your Data through our machine learning models to generate insights and predictions
- Communicating with you about your account, updates, and support requests
- Analyzing usage patterns to improve features and user experience
- Detecting, investigating, and preventing security incidents or fraud
- Complying with legal obligations and enforcing our Terms of Service
3. Machine Learning & Your Data
Our ML models process Your Data to generate predictions, recommendations, and analytical insights. This processing occurs on secure infrastructure and Your Data is never shared with other customers.
We may use anonymized and aggregated data — data that cannot be used to identify you or any individual — to train and improve our general ML models. This helps us deliver better predictions for all users. You can opt out of anonymized data usage by contacting us.
4. Data Sharing & Third Parties
We do not sell your personal information or Your Data to third parties. We may share information in the following limited circumstances:
- Service Providers: We work with trusted third-party providers for hosting, payment processing, analytics, and customer support. These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose information if required by law, subpoena, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- With Your Consent: We may share information with third parties when you explicitly authorize us to do so.
5. Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- SOC 2 Type II compliant infrastructure
- Role-based access controls and multi-factor authentication
- Regular security audits and penetration testing
- Automated threat detection and monitoring
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide the Service. Your Data is retained for the duration of your subscription plus 30 days to allow for data export after termination.
Usage and technical data is retained for up to 24 months for analytics and service improvement purposes. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Data Portability: Request export of Your Data in a machine-readable format
- Opt-Out: Opt out of marketing communications or anonymized data usage
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at privacy@erdoslogistics.io. We will respond within 30 days.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze usage patterns and improve the Service
- Provide customer support functionality
You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.
9. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. International Data Transfers
Your information may be processed and stored on servers located in the United States. If you are accessing the Service from outside the United States, your information will be transferred to, stored, and processed in the U.S. We implement appropriate safeguards to protect your information in compliance with applicable data protection laws.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
Erdos Logistics — Privacy Team
Ramsey Theory Group, LLC
Fort Lee, New Jersey
Email: privacy@erdoslogistics.io